COMPLAINTS POLICY
Our complaints policy provides a framework for users to report any grievances, concerns, or complaints
they may have regarding their experience on our platform. We are committed to addressing and

resolving complaints promptly and fairly to ensure a positive user experience for all. Reporting
Procedure: Users can submit complaints via email. Complaints should include relevant details and any
supporting evidence to facilitate investigation and resolution. Acknowledgement and Response: Upon
receipt of a complaint, we will acknowledge its receipt and provide an estimated timeline for resolution.
We will investigate the complaint thoroughly and provide a timely response to the complainant.
Resolution: We will strive to resolve complaints in a fair and impartial manner. Depending on the nature
of the complaint, resolution may involve corrective actions, refunds, or other appropriate remedies.
Communication: Throughout the complaint resolution process, we will maintain open and transparent
communication with the complainant, keeping them informed of the progress and any updates regarding
their complaint. Escalation: If a complainant is not satisfied with the resolution provided, they may
request further escalation, and their complaint will be reviewed by a higher authority within our
organization.

We permit the reporting of content that may be illegal or otherwise violates the Standards.
Such reported complaints will be reviewed and resolved within seven business days